MCAM NW Technical Support: $495 per year for most Autodesk products

Provides same day response and in most cases, same day resolution of minor support issues such as Installation, Deployment, Network Licensing and General Technical Issues. Customers can register up to 6 seats of supported product for one low fee (Customer can designate 2 people who are authorized to submit trouble tickets).

For more advanced support, Subscription is recommended to provide High Level Resolution during regular business hours, Monday through Friday as well as best effort support outside of business hours.

Subscription provides access to Autodesk Web and FREE Autodesk Gold Phone Support*, E-Learning & Tutorials, Home Use License and Automatic Delivery of New Releases


*Gold Support – included at no additional charge for MCAM NW Customers $200 value

Autodesk Gold Support gives our strategic Subscription Customers the assistance they need in a high-paced business world that does not favor loss of productivity. Delivered by the experts at Autodesk, Gold Support meets high standards of excellence for responsive, professional technical support.

Gold Support is designed for organizations that require telephone support during normal business hours, Monday to Friday. Get toll-free access to reliable technical expertise, guaranteed response time, online tracking and management of web Support Requests, and more.

With Gold Support, Customers get all the benefits of Autodesk Subscription, plus:

Toll-free telephone priority response during local business hours. Follow the Sun offers best effort after-hours support access to Autodesk's Support Centers. Best effort provides support according to the knowledge available; this could provide, but is not limited to, logging the case until the specific Product Support Specialists are back in the office.

Customers can register up to 6 users per seat of supported product

Web Support (included with Subscription) with online tracking of phone and web Support Requests

Support Requests receive inbound priority and two (2) hour initial response time

Local language Support available during local business hours.

For more information on Subscription – CLICK HERE

To download a .PDF of our Sales & Support policy – CLICK HERE

Thank you in advance for understanding how our program works. This program will continue to help us achieve an efficient and timely return for technical support responses.